Service Officer Wanted for the Service Office in Karlstad

We are now looking for someone to help us during the summer holiday period in the role of service officer at the service office in Karlstad.

We work in a service-oriented manner where you and your colleagues take joint responsibility for your mission and learning.

Main Responsibilities

As a service officer, you provide quick and professional service to visitors by answering questions from individuals and businesses. A large part of your job is to guide customers in using the e-services of collaborating authorities and to find information on websites. In your role, it is important that you listen actively, adapt your approach to the customer, and have a pedagogical attitude.

In your customer meetings, you will have support from the various authorities' IT systems. In addition to introduction and training, time is allocated each day to familiarize yourself with the information you need to stay updated on news and changes affecting the service office's operations.

Here you can watch a video about the role of a service officer.

Qualifications

You are driven by providing our customers with good service by identifying each customer's needs and providing answers or guidance. Since you work closely with customers, you must feel comfortable in direct meetings with customers from various backgrounds and abilities. In short, we are looking for someone who has both a positive demeanor and is quick to learn new knowledge.

We are looking for someone who has:

• A university degree of 80 credits/120 ECTS or equivalent knowledge acquired through work experience
• At least two years of experience in a service profession where you have informed and guided customers in personal meetings
• Knowledge in information retrieval and experience using e-services

Furthermore, you should have the following abilities:

• Quickly establish contact with others in an objective and professional manner
• Map the customer's needs by asking questions and listening actively
• Communicate verbally and in writing in Swedish
• Communicate verbally in English
• Adapt your working methods to the varying needs of customers
• Handle multiple customers simultaneously
• Contribute positively to the team's results and collaboration

Additionally, it is advantageous if you have:

• Current and relevant experience from work or internship at a government service office under the auspices of the State Service Center, the Tax Agency, or the Social Insurance Agency

Other Information

The employment is temporary during the period of June-August.

The position is 100%.

Start date by agreement.

The position is located at the service office in Karlstad.

We do not have the opportunity for remote work.

For employment, a satisfactory result in a security review is required, and the position may be classified in a security class, which also involves a background check.

Welcome with your application containing a CV and cover letter by February 18, 2026. To ensure a fair and accurate assessment, it is important that you provide the year and month for each employment as well as a brief description of your tasks. If that information is not provided, we cannot make an accurate assessment of your skills and experience, and you may risk being excluded from the selection process.

We plan to conduct interviews during weeks 9-10.

State Service Center

We offer you a workplace where you can contribute your skills in services that are close to citizens and authorities. The State Service Center has the mission to make the state more accessible and efficient. We do this by delivering administrative services in payroll, accounting, and e-commerce to other authorities. At our service offices, we provide support and guidance to individuals and businesses regarding matters concerning several authorities.

As an employee with us, you have the opportunity for professional development, career development, wellness benefits, and a wellness hour every week. Our operations are conducted with a trust-based culture where all employees are expected to use their potential in the best way, take responsibility for their contribution to the whole, and contribute positively to the development of the organization. As a government agency, we share a common value base with the entire public administration, the state value base. This means that we follow six principles to uphold good governance that is democratic, legally secure, free from corruption, and efficient.

Please read more about us here.

Our operations are located throughout the country. The head office is in Gävle. We are also an emergency authority within the sector of economic security. Together, we are 1,500 employees.

The State Service Center promotes a discrimination-free workplace with increased diversity and equality.

We have made a media call for our ads and kindly decline contacts from media and recruitment companies.